Shipping Policy

Shipping & Delivery

• Subject to the terms and conditions herein, Company shall endeavor to deliver Product with-in stipulated delivery time slot as selected by the User provided on the Website, subject to successful realization of payment made against the said Order and availability of the Product(s).

• However, User understands and confirms that the Company shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Company.

• The Company, at its discretion, from time to time, may implement policies to compensate customers in case of inordinate shipment delays.

Order Modification and Cancellation

• User can modify or cancel their Order anytime up to the notification received by them about picking up of their order by calling Company’s customer service or visiting the Website. In such a case User would have to pay the extra amount in case the value of new order exceeds the original order. Company will Refund any payments already made by the User for the Cancelled Order or in case the value of modified order is less than the original order.

• If Company suspects any fraudulent transaction by any User or any transaction which defies the terms & conditions of using the website, Company at its sole discretion could cancel such orders. However, the User will be notified in any such case.

Replacement and Refund

• Any Product purchased from the Website can be returned to the Company within 48 hours except for the products present in sub categories mentioned below:

➢ Products listed in Sub Categories “Dairy & Frozen” / “Fruits & Vegetables” have to be returned on the same day as of the order.

• In case the User wishes to return any Product, the User shall have the following options: o “Replacement” – User can choose to have Product replaced by placing the “Replacement Order” with the Representative or Company’s call center or through the Website.

➢ “Refund” – User can also opt for Refund of the amount paid for buying the Product by placing the Refund Order with the Company’s call center by calling at +91 – 9500008230

➢ “Credit Note” – User can also opt for issuing of a credit note which will be in terms of Company’s loyalty reward points ‘Zilokart, worth of amount equal to the prices charged for the Product being returned. This Credit Note can be used to shop for Products at the Website at any time in future.

If the User has opted for Replacement of the Product by placing the “Replacement Order”, Company shall endeavor to arrange the replacement Product of the same description with-in 3 working days from the date of placing of such Replacement Order. In case of Refund Order,

➢ Company shall refund the amount paid by the User directly to the account from which the payment was made with-in 10 working days of placing the Refund Order.

➢ If the User opts for Credit Note, Credit Note will be credited to User’s registration account on the same day.

➢ In cases of Cash on Delivery, User will be refunded by means of Cash at the time of pickup arranged for the Product.

• Subject to the provisions as set out here in above, User hereby agrees and understands that the User can return Product purchased on the Website only to the appointed Company representative.

• User can also opt for refund of the amount in case of return of Product in the unlikely event of the Company being unable to Replace, as the case may be, the returned Product. For any Refund or Replacement of Product the relevant provisions of ‘Replacement’ or ‘Refund’ shall apply as given herein.

• In case of Replacement / Refund Order, the Company’s Representative will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies, if any, and packing materials or any other things which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Company’s Representative. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

• In case of any return requests arising after 48 hours of delivery of the Product, such requests will be serviced as per the discretion of the Company or according to the warranty terms of the Product.


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